Last updated: June 26, 2026

At NIO, we work to process and ship your order as quickly as possible. Please review this Shipping Policy before placing an order.

Shipping Destinations

NIO currently ships to the United States and U.S. territories, including:

P.O. Boxes

U.S. military bases and APO/FPO addresses

American Samoa

Guam

Puerto Rico

U.S. Virgin Islands

Shipping availability may vary depending on the item and destination.

Shipping Times

We currently offer standard shipping only.

Estimated delivery times are:

U.S. products: 2–5 business days

Overseas products: 5–10 business days

Business days do not include weekends or holidays.

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, inventory processing, customs, or other circumstances outside our control.

Shipping Rates

Shipping rates are based on the total weight of your order.

Order Weight	Shipping Cost
Up to 0.6 lb.	$3.99
Up to 1 lb.	$5.99
Up to 5 lb.	$9.99
Above 5 lb.	$14.99

Shipping charges will be calculated and displayed at checkout before you complete your purchase.

Expedited and Overnight Shipping

Expedited and overnight shipping are not available at this time.

Order Processing

After your order is placed, you will receive an order confirmation email.

Once your order ships, you will receive tracking information when available. The shipping method may also be displayed on your order details page.

Some orders may ship in multiple packages depending on item availability, product location, or fulfillment requirements. You may receive separate tracking information for each package.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping information at checkout.

NIO is not responsible for packages that are lost, delayed, returned, or undeliverable because of incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@nioclothing.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Delayed, or Returned Packages

NIO is not responsible for shipping carrier delays after an order has been transferred to the carrier.

If your tracking information shows that a package is delayed, please allow additional time for the carrier to complete delivery.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or another issue outside our control, additional shipping fees may apply before the order can be reshipped.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at support@nioclothing.com.

Please include:

Your order number

A description of the issue

Clear photographs of the item, packaging, and shipping label

We will review your request and provide the appropriate next steps.

Shipping Policy Updates

NIO reserves the right to update or modify this Shipping Policy at any time. Changes will become effective when the revised policy is published on our website.

Contact

For questions about shipping, delivery, tracking, or your order, please contact us at:

NIO
Email: support@nioclothing.com
44 Warren St
Providence, RI 02907